Our name stands for high quality, durability and functionality in the development, production and processing of the materials used as well as the striking looks resulting from the finish, concept and design.
To ensure that your high-quality BMC product provides you with unlimited fun and riding pleasure for many years, you need to follow the advice described below and in your manual.
BMC Switzerland AG (hereinafter BMC) provides top-quality bicycles in preassembled form only through specialised bicycle retailers. The final readiness for riding and thus the guarantee of riding safety, in particular the buyer-specific adjustments of the suspension, gears and brakes, are only to be performed by authorised, specialised BMC retailers (hereinafter: BMC retailers).
The term 'buyer' in this text refers to you, the end customer.
The following warranty conditions specify the warranty services provided by BMC to the buyer and the requirements for making warranty claims.
BMC Warranty Conditions
1. Manufacturer warranty
The buyer has rights to warranty claims subject to the following conditions.
2. The products are covered by the warranty
The warranty only covers BMC-made frames, rigid forks and components (hereinafter BMC products). The warranty only covers new BMC products that were purchased from a BMC retailer. All other parts and components are excluded from this warranty.
3. Warranty period
Frame: 3 years
Paint: 2 years (1 year for models before 2014)
Other BMC products: 2 years
BMC provides a voluntary warranty of three years on every frame, and two years on BMC components and paintwork (paintwork one year for bikes before 2014).
You have the option of registering your frame within 6 months after purchase with a BMC retailer on the Bike Registration page or within the BMC Companion App, which will extend the warranty period for the frame from 3 to 5 years. The warranty period is not extended after repair/exchange of the frame.
4. Warranty exclusion
The following components/parts and situations are excluded from this warranty or lead to exclusion from this warranty:
Technical changes made to the bicycle without the approval of the manufacturer
Later alteration/additions involving incompatible or non-original parts
Wearing parts such as ball bearings, sliding bearings, bearing bolts, bearing screws, etc.
Repair of the problem by the BMC retailer is possible
Missing warranty inspection within appropriate period
Inappropriate maintenance (Take note of the operating instructions!)
Damage due to missing or faulty adjustment or worn components
Consequences of a fall
Damage due to weather effects or normal wear
Damage due to unsuitable cleaning agents or additives,or tools such as high-pressure cleaners.
5. Scope of the warranty service
BMC agrees in this warranty conditions to provide the following services within the respective warranty periods:
Repair or replacement with equivalent parts/components at the discretion of BMC, provided that the model and/or colour of the replacement may deviate from that of the replaced part;
Services that are not covered by the warranty and that are within the area of competence of the retailer as well as the cleaning of bicycles delivered in a dirty state are charged according to the usual hourly rates,material and transport costs;
A service provided under warranty (repair/replacement) does not extend the original warranty period.
No warranty claims exist in addition to those mentioned above.
6. Submitting warranty claims
Warranty claims are to be submitted to your BMC retailer in the form of a completed warranty application form, the copy of a warranty card or a purchasing receipt from your BMC retailer.
Your BMC retailer will report your warranty claim, incl.pictures of the defective parts and the frame number, to BMC who will decide on further procedures immediately after receipt of the warranty request. Parts that require inspection will be detached, cleaned and forwarded to BMC as required.
The BMC retailer will be provided with the products that have been repaired or replaced under warranty. The assembly and basic adjustment must be performed by the BMC retailer. All warranty claims can be rejected when this requirement is not met.
7. Crash replacement
The option of a once-off crash replacement service is provided for certain models after warranty registration on the BMC website (see Section 3). Please consult the page 'Crash replacement' for details of the terms and conditions and a list of the models covered.
8. Severability clause
The legal effectiveness of the remaining clauses is unaffected if one clause of these warranty conditions is or becomes ineffective or has a legal loophole that needs to be closed. A valid clause that comes as close as possible to the original intent of the ineffective or missing clause shall be deemed to have been agreed upon.
9. Applicable law and jurisdiction
It is agreed that the courts of the Solothurn district shall be solely competent for all disputes resulting from or in connection with this warranty (including issues concerning validity of the contract). This purchasing contract is subject to Swiss law with the exclusion of conflict-of-law rules and the agreement of the United Nations concerning the international purchase of goods (UN Purchasing Law).
Related Warranty Information
For bicycles as of model year 2011, BMC shall offer the initial purchaser an optional warranty period extended to 5 years (instead of 3 years) on breakage of BMC frames due to material or processing defects.
The crash replacement is an optional service from BMC Switzerland AG, as a result of which you shall have the one-time opportunity to have your BMC frame replaced with a discount on the respective valid, official list price.