Shipping & Returns

Our Delivery Services

Home Delivery

Riders in selected countries can now order qualifying products online on a 24/7 basis and get them delivered to their chosen address in the covered area.

Products available to be ordered with our direct shipping service include components, accessories, apparel and selected framesets.

Click & Collect

Complete bikes can be ordered online and collected from a participating local retailer in selected countries. Click and Collect offers all the benefits of online shopping combined with the personal contact and service of a specialist retailer.

If you add an accessory, spare part or apparel to your complete bike order it will ship via our Click & Collect service.

Once the retailer receives your bike, they will assemble it and contact you within 48 hours to arrange collection. Both you and your retailer will be emailed with Order Confirmation, and Shipment Tracking information so you're always in the loop.

Countries We Deliver To

Home Delivery

Our home delivery service is available in the following countries:

• Switzerland
• Germany
• Austria
• Italy
• Netherlands
• Belgium
• Luxembourg
• Spain
• Portugal
• France
• Monaco
• Andorra
• United States

Click & Collect

Our Click & Collect service is available in the following countries:

• Switzerland

Shipping Lead Times

Your order will be processed at the best possible speed. In general, your parcel will leave our warehouse 3 days after your order is placed and be delivered within 3-5 days.

Cost

Home Delivery

A shipping and handling fee of USD10.00 is charged for any order below USD150.00, free shipping applies to orders above USD150.00.

Click & Collect

All Click & Collect orders are delivered FREE OF CHARGE.

Returns

Home Delivery

You have the right to cancel an order within 14 days after delivery.

To cancel your order, you must request a return in your customer account.

Products must be returned unused, without any damage, in saleable condition and in their original packaging with all labels still attached. If you received a damaged product, contact our customer service team for instructions.

Send the product to the following address:

Orders of Bikes, Frames, Modules

Gebruder Weiss, Inc
Transport and Logistics
2600 Mason Road
Elgin, IL 60124
T  +1.847.795.4301

Orders of Small Parts

FFE Solutions Group
1786 S 4650 W
Salt Lake City, UT 84104
T +1.801.980.0750

Orders of Merch and Clothing

BMC USA Corporation
269 Mount Hermon Rd | Suite 111
Scotts Valley, CA 95066 

After confirming that returned product is unused, without any damage, in saleable condition and in the original packaging with all labels still attached, we will issue a full refund.

BMC reserves its right to refuse a cancellation if the product is not returned in perfect condition. Should returned products need any form of repair or replacing parts, the resulting costs or any further expenses in connection with the returned product are to be carried by the customer.

Click & Collect

You have the right to cancel an order within 14 days after collection. To start the process, request a return in your customer account.

Return the product to the retailer you originally collected your order from for inspection.

After confirming that returned product is unused, with no mark of damage and in saleable condition, the retailer will notify us and we will issue a full refund.

BMC reserves its right to refuse a cancellation if the product is not returned in perfect condition. Should returned products need any form of repair or replacing parts, the resulting costs or any further expenses in connection with the returned product are to be carried by the customer.